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Terms and Conditions

Welcome to Willow Wellness Collaborative. By engaging with our services, you agree to the following terms and conditions.

1. Services

We provide wellness-related services, including but not limited to counseling, coaching, and wellness consultations. The scope of our services is subject to change at our discretion.

2. Client Responsibilities

  • Clients must provide accurate and complete information relevant to their wellness needs.

  • Clients are responsible for attending scheduled appointments and providing at least 24 hours’ notice for cancellations.

  • Clients acknowledge that our services do not replace professional medical or mental health care.

3. Payments and Refunds

  • Payment for services is due at the time of service or as agreed upon.

  • Refunds are provided only in cases of service cancellation by Willow Wellness Collaborative or at our discretion.

  • Late cancellations (less than 24 hours’ notice) may be subject to a cancellation fee.

4. Confidentiality

  • All client information is kept confidential and will not be shared without consent, except where required by law.

  • Clients acknowledge that phone calls, text messages, and emails are not fully secure methods of communication.

5. Limitation of Liability

  • While we strive to provide high-quality wellness services, we do not guarantee specific outcomes.

  • Willow Wellness Collaborative is not liable for any direct, indirect, or incidental damages resulting from the use of our services.

6. Code of Conduct

  • We maintain a respectful and inclusive environment. Any form of harassment or inappropriate behavior may result in termination of services.

  • We reserve the right to refuse service to anyone who violates our policies.

7. Client contact

Signing up to receive messages means receiving messages for appointment reminders and informational updates. You will receive one text message per appointment which means text messages once or twice a month. Message and data rates may apply. To stop receiving messages, text STOP to unsubscribe. For assistance, text HELP. For more information on how we handle your data, please refer to our privacy policy.

8. Changes to Terms

We may update these Terms and Conditions as needed. Any changes will be posted on our website and take effect immediately upon posting.

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