At Willow Wellness Collaborative, we prioritize the privacy and confidentiality of our clients. This Privacy Policy outlines how we handle information communicated via phone calls and text messages.

1. Information Collection

When you communicate with us via call or text, we may collect the following information:

• Your name and contact details

• Any information you voluntarily provide related to your wellness needs

2. Use of Information

We use the information collected to:

• Respond to your inquiries and provide wellness services

• Schedule or confirm appointments

• Send necessary follow-up information

3. Confidentiality

• All information shared via phone or text is kept confidential and used solely for the purposes of providing wellness services.

• We do not share, sell, or distribute your personal information to third parties without your explicit consent, except where required by law.

• We commit not to transfer your personal data to any external organizations without your explicit consent, except where required by law.

4. Data Security

• While we take reasonable measures to protect your privacy, please be aware that text messages and phone calls are not fully secure methods of communication. If you prefer a more secure communication channel, please let us know.

5. Your Rights

You have the right to:

• Request access to the information we have about you

• Request corrections to any inaccurate information

• Request that we delete your information, subject to legal or professional obligations

• You have the right to opt out of receiving text messages from us at any time. To opt out, please reply with 'STOP' to any of our messages or contact us at 616-239-2328.

6. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on our website and will take effect immediately upon posting.